Shipping & Returns
We want your Georges Briard pieces to arrive safely and beautifully. Each order is carefully packed and prepared for its journey to you.
Shipping
Netherlands
Shipping is €7.50. Orders are shipped with PostNL.
Belgium, Luxembourg, Denmark and Sweden
Shipping is €15. Orders are shipped with DHL.
Free Shipping
Complimentary shipping is available on orders of €150 or more to the Netherlands, Belgium, Luxembourg, Denmark and Sweden.
Estimated delivery times begin once your order has been dispatched. During busy periods, holidays or circumstances outside our control, delivery may take a little longer.
Once your order has shipped, you will receive an email with tracking information.
United States
Shipping is $25, with complimentary shipping on orders of $200 or more. US orders may require additional processing time due to international shipping and customs requirements.
Import duties, taxes or other customs charges may apply. Where applicable, we will provide additional information regarding these charges before your order is dispatched.
Delivery Destinations
We currently deliver to the Netherlands, Belgium, Luxembourg, Denmark, Sweden and the United States.
For questions about shipping, please contact info@gbriard.com.
Other Destinations If your country isn’t listed among our delivery destinations, please contact us at info@gbriard.com. We’ll be happy to explore whether we can arrange delivery for you.
Returns
We hope you love your Georges Briard pieces. If you change your mind, you may notify us that you wish to return your order within 14 days of receiving it.
To arrange a return, please contact info@gbriard.com before sending your order back. Once you have notified us of your return, the goods must be sent back within 14 days.
Items should be returned in their original packaging whenever possible and packed carefully to prevent damage in transit. You may inspect an item as you would in a shop. We reserve the right to deduct from your refund any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the item.
The direct cost of returning an unwanted item is the responsibility of the customer. We strongly recommend using a tracked and insured shipping service, as returned items remain your responsibility until they reach us.
Refunds
Once your return has been received and inspected, your refund will be issued to your original payment method.
For returns made under the statutory right of withdrawal, we will refund the purchase price and, where required by applicable law, the cost of our least expensive standard delivery option. Additional delivery costs resulting from your choice of a more expensive shipping method are not refundable.
We may withhold reimbursement until we have received the returned goods or you have provided evidence that they have been sent back.
Damaged or Incorrect Orders
Every order is carefully inspected and packed before leaving us. If your order arrives damaged, defective or incorrect, please contact info@gbriard.com as soon as possible and include your order number and photographs of the item and packaging.
We will arrange an appropriate replacement, repair or refund in accordance with your applicable consumer rights. Where an item is defective or we have sent the incorrect item, you will not be responsible for the associated return shipping costs.
Questions?
For questions about shipping, deliveries or returns, please contact us at info@gbriard.com.